Name of Company: Pathway Mortgage Group, Cary NC
Business: Mortgage Broker
Owner/CEO: Franco and Barb Multari
# employees: 6
As is often the case for small businesses, Barb and Franco Multari had no HR department. Their business was growing and they needed an employee manual and benefits booklet. Along with that, an employee relations challenge called for some sound and quick advice. A business partner recommended Close HR.
“Ann did an outstanding job on the handbook and benefits manuals,” says Franco. “It was important to us that our materials look professional, not just thrown together. In the time that we’ve been working with Ann, all of our written documents, booklets, employment letters and non-disclosure agreements have gotten better and better. She put together an entire package of documents we need for new hires. We didn’t have to spend all that time researching or writing – it saved us hours and hours of time and energy trying to figure all that out.”
With the employee relations challenge, Ann was able to help the Multaris take action and resolve the issue quickly. Franco explains: “She’s been there before, seen a lot, worked in corporate. When Barb and I have frustrations with government bureaucracy, it’s good to have Ann to bounce that off of. She’ll usually smile and say, “I totally understand, but this is the way it needs to be done.” “She just calmly tells it like it is.”
Pathway Mortgage primarily utilizes Close HR as a trusted advisor and counselor now. The times they’ve called on her over the last year and a half are usually related to employee performance, background checks or legal compliance.
Franco goes on to say, “Ann is one of those people, overall, who’s just a good, good person. We reach out to her and we know she’s going to respond. She’s very proactive. I can’t imagine that she hasn’t seen or heard every HR obstacle we could encounter. Close HR has been a great fit for our business.”